My Experience: Purchasing a Dell Desktop Online

It was December 2009, my exams were still going on and I was restless in finding a good configuration for my next best PC!

My plan was: If I order the Computer now, it will be processed, built and sent to me by the time my vacations start. Nice plan. But nothing happened as I expected.

It was December 26th 2009, and I called up Dell Customer care to place my order. Someone luckily picked up the call(after trying 3 times) and talked to me. I was very happy, but they told me to hold the phone until they transfer my call to Dell Sales person. I was hearing some instructions, recorded sales pitch and the call got disconnected.

Same thing went on for the next 3 days. Finally I was connected to a Dell Sales Manager in Delhi – and he answered my call quite satisfactorily. He called me the next day, but I was writing my exams and couldn’t respond the call.

After my exams finished(02/01/2010) I took some more time to review the configuration and decided to purchase a high configure, costly computer. So I went on to mail some of my friends for help and finally settled with this configuration:

Dell Studio XPS 8000
i7 process 2.8GHz
1GB nVidia GTS 240
24″ monitor
Win 7 etc(which comes with the XPS 8000 package).

Finally I called up Dell on 08/01/2010 and placed my final order. And on 09/01/2010 I sent them the DD[Demand Draft].
It wasn’t a surprise that the delivery will be slightly delayed, so I was mentally prepared. On 19/01/2010 I got an email confirming the payment, and I got my Order Number and Customer Code to track my product status.

I was checking the status daily and one fine day(after a week of waiting) I got a call from the same sales manager and he told me that Studio XPS 8000 is out of stock and I need to wait until Studio XPS 8100 comes to India(within 4 days), orelse I can get my money back. But since I had already waited so long, I decided to wait for 4 more days. After waiting for 4 more days, he called me and I sent him my final quotation:
Dell Studio XPS 8100
Processor i7 860 2.8GHz 8MB Cache
Dell ST2410 24″ Full HD Widescreen Monitor.
500GB SATA 3.0 Gb/s Hard Drive
Wireless mouse and Keyboard
Windows 7 Home Premium
Blu-ray disk drive
nVidia GeForce GTS240 1024MB
Dell 2.1 Multimedia Desktop Speaker System
and a bunch of added legal software packages.

There was a little difference in the amount for XPS 8000 and XPS 8100 and I sent the remaining amount the next day. On 21/01/2010 the new order was placed.
Estimated delivery date was 03/02/2010 and there was further delay due to key board and mouse shortage and then finally on Feb 01 I got a mail and I thought it was another excuse – but it was not. Dell had already handed over my system to BlueDart. By 04/02/2010 my computer was in my home. But had to wait for 2 more days, as the product needs to be opened and installed by a dell representative only.

Everything went well, except for the multiple delays, which I can forgive and forget, as I am still satisfied with the system performance.

What I want to tell is: I had read a lot of bad review about Dell, and almost decided not to go with Dell. And started searching other PC vendors, but I found similar reviews about most of the companies, so I decided to give Dell a try and it was all a happy ending.
I am not saying that, there will be no problem if you order Dell computers online, it all depends on the circumstances – but I appreciate the honest efforts of Dell to serve its customers. In most of the bad reviews I read that, at the end they were able to replace their damaged product.

Have you ever purchased a Branded Computer? Please share your experience with all of us.

I will review Dell Studio XPS 8100 shortly.

Download Windows 7 For Free And Use It For A Year, Legally

Windows 7 BETA was available for download only for testers, MSDN and TechNet subscribers, but interestingly Microsoft has now released its much talked Operating System for public download.

Here’s what you need to know:

This is pre-release software, so please read the following to get an idea of the risks and key things you need to know before you try the RC.

  • You don’t need to rush to get the RC. The RC will be available at least through July 2009 and we’re not limiting the number of product keys, so you have plenty of time.
  • Watch the calendar. The RC will expire on June 1, 2010. Starting on March 1, 2010, your PC will begin shutting down every two hours. Windows will notify you two weeks before the bi-hourly shutdowns start. To avoid interruption, you’ll need to install a non-expired version of Windows before March 1, 2010. You’ll also need to install the programs and data that you want to use. (Learn more about installing Windows.)

  • Protect your PC and data. Be sure to back up your data and please don’t test the RC on your primary home or business PC.
  • Tech details/updates: Before installing the RC, please read the Release Notes and Things to Know for important information about the release.
  • Keep up with the news. You can keep up with general technical information and news by following the team blog. And, you can get non-technical news, tips, and offers by subscribing to the monthly Exploring Windows newsletter.

  • Keep your PC updated: Be sure to turn on automatic updates in Windows Update in case we publish updates for the RC.
  • Installation: You can install the Windows 7 RC on a PC running Windows Vista without backing up the PC—but we encourage you to make a backup for safe keeping. If you’re running Windows XP or the Windows 7 Beta, you’ll need to backup your data, then do a clean installation of the RC, then reinstall your applications and restore your data. If you need to do a backup, please see How to back up your PC for more details and a suggestion for how to backup a PC running Windows 7 Beta or Windows Vista.
  • To install and use the RC, you’ll need to know how to:

  • Troubleshoot problems. You’re pretty much flying solo, so you’ll need to handle your own tech support, and rely on other RC testers for their know-how

  • Burn an ISO file to make an installation DVD

  • Install Windows

  • Backup and restore your PC

  • Set up a network

  • Create and use a system recovery disk

  • To learn more about the Windows 7 RC, see frequently asked questions.

System Requirement:-

  • Internet access (to download Windows 7 RC and get updates)

  • A PC with these system requirements:

  • 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor

  • 1 GB RAM (32-bit) / 2 GB RAM (64-bit)

  • 16 GB available disk space (32-bit) / 20 GB (64-bit)
  • DirectX 9 graphics processor with WDDM 1.0 or higher driver

There are 2 versions of Windows 7 for download, 32- and 64-bit versions available in five languages: English, German, Japanese, French, and Spanish.

Do not hurry and download the wrong version of the OS, and realize later that it doesn’t support your current system. This public download will be available till the end of July 2009 and its not limited to specific number of users, so take your time and test your system specifications before starting to download.

Windows 7 is rumored to be released some times in June – July 2009. So you will be still using this free public download version even after the final version of the Operating System is in the market. And more interestingly you will keep receiving the updates till 1 year.
Note that there will be no official system to support users queries, but there are geeks who will be eager to help you at any time, so I think its a worth thing to download and try on your system(if your system meets the requirement). So far our experience with Windows 7 is just awesome(or better than Vista!).

Here is the link for you to register and download Windows 7 for FREE.