Comments on: Mobile Number Portability In India: Don’t Be Trapped!

By: Satish

Satish — Fri, 25 Feb 2011 06:08:51 +0000

Finally service providers who are creating problem may get into trouble.... Don't deactivate your number. Read this from Mumbai Mirror: Loop awake.

By: Lulu

Lulu — Wed, 23 Feb 2011 13:30:05 +0000

Thx Satish. No worries re the Cons Ct. I have a ploy up my sleeve. I may lose a bit but not as much as I’m losing now in terms of stress, frustration and worry. If everyone were to follow that route then I think Loop will surely die a slow death! Let me go ahead with this and once I succeed, which I’m sure I will, I’ll put it on this site. 🙂

By: Satish

Satish — Wed, 23 Feb 2011 13:14:49 +0000

Guys, I can feel the pain now. It hurts more when you are so loyal and the person you are loyal to, doesn’t care 🙁

But you people really think “Consumer Court” will not help ?

[ Personally I don’t have 100% faith in Indian Courts yet. There are many cases where we can clearly see political influence in the decision, and bad manners from low level courts to Supreme court. No surprise we still have a lot of simple unsolved problems in India. But we have to hope for the best. Everything is in HOPE and LOVE. If we hope for the best, often we get it, if not we will get something just below the best. ]

Personal beliefs apart, the proceedings in Consumer Court will be fast, if you have proper proof.

And believe me, most of the time service providers start working properly when you tell them about consumer court.

I will let you guys know proper rules for filing complaint in Consumer Court. I have a friend who is a well known advocate.

You may or may not go with consumer court this time, but lets know what kind of privilege we have got!

I’m not sure, if it will help you.. but that’s the most I can do; and also not recommend bad service providers to anyone.

By: parag

parag — Wed, 23 Feb 2011 10:34:28 +0000

@Lulu – This is the kind of harrasment I am facing after being one of their high value customer! My bill is usually high with high usage.. And always paid on time! Not opted for ECS though. I just want my number.. Don’t care much about the security deposit too. All this looks like a nagging old wife.. Where you can’t use the service properly nor allowed to go! Hahaha..

By: Lulu

Lulu — Wed, 23 Feb 2011 09:48:32 +0000

Parag–sorry to hear about your harassment. I’ve been facing the same thing. Its back and forth and I, too, seem trapped with them. However, like all divorces they dont understand that the person can walk out if he doesn’t want anything from them. Right now we want the old no, that’s all. If u r on a contract, just forget about it: yor not getting any money bak once u’ve paid in advance. I’d suggest if u have an ECS then cancel that as well, build up a huge bill which means they have to write it off. Its all about how much yor willing to let go. Go to another network provider and start life afresh. Try and get a no very similar to your old no, and move on.
I was at the Loop Gallery again today and they promised I wud get the sanction within 2 hrs (after one mth of chasing this one and that one)! Uptil now nothing’s happened.
Now I’ve decided to cancel my ECS, build up a huge bill– whenever I get the network, and even if not I don’t care.
If I’m forced to give up my old no, I’m prepared to lose some money (basically, the security deposit) and go for another no with another provider. Seriously u won’t die a pauper but they will get a lot of bad advertisement. In fact everywhere I go I’ve been telling ppl (esp those coming from abroad and want a prepaid sim), NOT to go for Loop. Even outside the Loop Gallery, I’ve gone up to ppl and given them advice against Loop.
Sad but true, I’ve been with Loop since its inception and this is attitude I’ve been facing!

By: parag

parag — Tue, 22 Feb 2011 19:06:38 +0000

My last post was on 1st feb. And now I will let you all know the story from then till now. So here it goes…

after several complains on customer care no., I was told that I should send an email on mobile.assist@loopmobile.in complaining about the same. I did that. But did not get any reply. Then I was told again by customer care guys to visit a near by loop gallery and the problem will be solved. I did that. and the guy out there told he will put a note about it and I will get a call within 24 hours and also I should complain my relationship manager about it and I won’t need to visit the gallery again for the same. So I complain my relationship manager about it and she has no clue about it and tells me I need to visit the gallery for it. She can’t help in that matter. I told her the guys at the gallery told me the relationship manager will help and you are saying the gallery will help. So what the hell am I suppose to do? So she tells me that she will get back to me in sometime. But no reply for few days. So I try to call her again but now she stops answering my call!

So again I am back to square one and call up the customer care people but they repeat the same old story.. Visit the gallery, call the relationship manager… So I explain that I have been to the gallery and complained the so called relationship manager but no response yet and now the relationship manager has stopped answering my calls altogether! Like a angry girlfriend! Lol! So I am told to call the Nodal officer and also email them. I call up the nodal desk. And some guy tells me that its not their problem but trai is at fault here. And he cannot help in this case! So I again visit the gallery and meet the same chap who told me last time that I will get a reply within 24 hours but its been 2 weeks now but still no reply. So this time he tells me he can’t help me in this case. This problem cannot be solved from the gallery. So I need to again email the nodal desk and they will only help me. He can’t do anything on this case! He has not got a reply himself for the note he had sent last time.

So now I directly called up the TRAI in delhi on a number I got from the TRAI website. The trai officer I spoke said that its not a trai issue and the loop mobile is at fault and they are lying that its trai’s problem. But now he will take action against them and I will get a call from loop mobile soon about the same. He also gave me a email address on which he told me to complain about the whole issue. I did that. Infact I sent the email to that address and also the one more email address I got from the trai website. And I also sent one more email to loop mobile. and that was on 14th feb. But still no reply. So have called up and written everyone I can, visited the gallery twice.. But no action yet! Each and everyone at loop mobile told me that “sorry sir, we can’t help you!” Right from customer care people to Nodal officer! and now even TRAI people have not helped yet even after calling and also writing mails.

The most funny thing is now after all this, the service has gone from bad to worse! My calls are frequently dropped! But I have no option now but to continue with loop! We are trapped even after MNP and no ones ready to help! Nor the mobile company nor the Government! And after all this now I don’t want to waste any more time with the consumer court! as I heard it usually takes about a couple of years to solve a case there!

By: Lulu

Lulu — Tue, 22 Feb 2011 17:57:41 +0000

Thx, Satish, went to Loop Gallery, and they were apologetic, gave me a complaint no, promised the port wud happen soon. The girl there, fortunately, recognized me and even greeted me with “You were here on the 2nd of Feb”!!Then went to Voda next door. They said it shud be done within 5 Days, no re-submission of documents etc…(everything takes so long, no wonder we are last in line in the global race for progress). In the UK, it takes a couple of hrs and we dont even have to get out of our homes. In the US, within minutes! Lets see what happens after 5 days. Then boyo, Consumer Court, here we come! Btw, what’s the procedure re the Cons Court?

By: Satish

Satish — Mon, 21 Feb 2011 20:09:43 +0000

@parag, @Lulu, File a regular complaint with your present service provider. Get the complaint number. Explain your problems and if you think they are not following the TRAI (Telecom Regulatory Authority of India) rules, file a complaint against the service provider in consumer court. People in India must be aware of consumer court policy and must exercise their rights in situations like this. It's not just about Money, it's about being an Indian and being treated with justice. Make sure you have tried all means before going to consumer court. And make sure you have all the proof that you have actually tried to sort out the problems directly via service provider.